Following a proposal requiring ATM users to remove masks while inside an ATM booth, many have called on banks to install automatic recognition technologies to replace outdated cameras.
Many users wrote to Tuoi Tre, saying they want fingerprint and/or facial recognition technologies.
Employing these new technologies, banks could both enhance their prestige and convenience for their clients, they added.
This comes after the State Bank of Vietnam wants all ATM users to remove their bike helmets and masks to be recorded by cameras starting next year in an effort to drive down ATM-related crimes.
The purpose is to provide evidence in solving any dispute between banks and customers. According to the proposal, banks can refuse to process customers' complaints if they do not follow this rule.
Such facial or fingerprint technologies have been widely used in other Asian countries like Japan, Korea, and Singapore.
Last October, thieves used hot-wired welding cutters to crack open two ATMs in Ho Chi Minh City, robbing it of VND 820 million (over US$42,000).
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